RQ - Recovery Officer (Income & Assessments)

Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ - Recovery Officer (Income & Assessments)

Job Title: RQ - Recovery Officer (Income & Assessments)

Contract Duration: 3 Months

Hours per week: 37

Key Responsibilities:

• Proactively recover Adult Social Care debt using appropriate recovery methods.

• Manage a caseload of ASC debt recovery matters, including complex and sensitive cases.

• Engage with service users and their representatives to resolve queries and negotiate payment plans.

• Liaise with internal teams, care providers, and external stakeholders (e.g., enforcement agents, voluntary sector).

• Prepare documentation for court hearings and write-off cases.

• Administer the Deferred Payments Scheme, ensuring legal and financial safeguards are in place.

• Support the Senior Recovery Officer with reporting and service development.

• Ensure compliance with relevant legislation and best practice in ASC debt recovery.

Essential Skills & Experience:

• Strong understanding of Adult Social Care debt legislation (Care Act 2014) and recovery practices.

• Excellent communication and negotiation skills, with a sensitive approach to vulnerable individuals.

• Ability to manage a high workload and meet tight deadlines.

• Experience working in a local authority recovery or income environment.

• Good IT skills and familiarity with systems such as Mosaic.