Retention - Sales Advisor Dublin

Compensation: €32,000 Base plus up to €15,000 OTE

We are seeking a Retention Advisor who will work full time in our Customer Retention Team at PrepayPower head office. This role benefits from an improved salary and commission structure.

Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. Working within a sales role is preferable but not essential.

We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.

If you are ambitious, results focused, and enjoy a challenge, you will enjoy working with PrepayPower.

Key Responsibilities

• Help customers to reduce their energy costs and ultimately their costs
• Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
• Handle calls from customers who are looking for a better energy offer
• Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
• Build friendly customer relationships to minimise customer churn
• Support with mentoring and coaching for our junior sales team
• Ad hoc phone based activities as required
• A suite of Retention tools available to encourage customers to stay with PrepayPower

Skills, Knowledge and Expertise

• Excellent interpersonal, problem solving and relationship management skills
• Experience working within a sales role

About This Role

• Uncapped commission structure
• Salary €32,000 base and €15,000 bonus (uncapped)
• Incentivised Mentoring Programme
• Realistic progression structure
• Based full time in our Sandyford Office - Dublin 18, with hybrid working after probation
• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and flexible hybrid working options
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer a Friend Scheme
• TaxSaver Travel Tickets & Bike to Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay As You Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short term discounts with significant contract terms, we help customers achieve long term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast paced and challenging work environment with enormous opportunities for growth.

Equal Opportunity Statement

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

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