Retail Territory Manager

Retail Territory Manager - UKI Team

Location: Field based in and around Belfast, Northern Ireland
Employment type: Permanent Full time

Responsibilities

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
• Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
• Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
• Ensure successful onboarding and implementation of new customers, establishing agreements around asset recovery processes for smooth transition and operational efficiency.
• Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement.
• Maintain accurate audit result forecast.
• Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP's customer base.
• Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.
• Customer relationship management - building trusted partnerships and educating customers on CHEP processes.
• Data driven customer visits triggered by asset performance insights.
• Identify misuse and recovery opportunities to protect and improve asset productivity.
• Train and influence customers to ensure correct asset handling and service compliance.
• Use reports and digital tools to complete root cause analysis and drive performance improvements.
• Collaborate with internal teams to enhance customer satisfaction and collection performance.

Qualifications

• Full UK driving licence.
• 2+ years' experience in a customer facing or field based role.
• 2+ years' experience in Customer Service or Account Management within a service led or FMCG environment.
• Strong attention to detail with the ability to analyse data and spot trends.
• A people focused approach with confidence in influencing and problem solving.

Benefits

• Annual bonus (typically 10%).
• Generous share scheme.
• Company car.
• Private healthcare (single cover).
• Field based/remote working flexibility.
• 25 days holiday plus statutory leave, with the option to buy/sell 5 days.
• Up to 7.5% company pension.
• Life assurance and Employee Assistance Programme.

Equal Opportunity Statement

We are an Equal Opportunity Employer and are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing their potential. We do not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status or disability.