Retail Team Member

Overview

We're looking for a Retail Team Member to welcome visitors to the National Trust shop at Stowe, answer their questions and help them make the most of their day.

Salary: £24,862.5 (Actual salary based on hours £3,646.50)

Contract/duration: Permanent

Hours/working pattern: Weekends 11:30 am - 5:15 pm (5.5 hours per week)

Key responsibilities

As a member of the retail team you will:

• Offer visitors help and advice with their shopping.
• Maintain high standards of presentation in the shop while providing excellent service to all customers.
• Talk to customers about how their purchases support the work of the National Trust.
• Arrange, receive and unpack deliveries, create shop displays, and work with the team to keep the shop floor clean and organised.

What we're looking for

• Focused on giving great service to everyone you meet.
• A team player, but also able to work on own initiative.
• Well organised and adaptable.
• Willing to learn new skills.

The package

• Substantial pension scheme up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme (for roles that meet salary criteria).
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days based on length of service, plus holiday purchase scheme subject to minimum criteria.
• Flexible working when possible.
• Employee assistance programme.
• Free parking at most Trust places.

Location

Stowe, Stowe, Buckingham, MK18 5EQ

Documents

Retail Team Member - Career Level A1.pdf

Requirements

Compliance. Eligibility to Work in the UK

Closing Date

02 August 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions about your suitability for this vacancy, please contact the people service centre.

Application Process

To apply for this vacancy simply click the 'apply' button. For certain roles you'll need to complete an online assessment instead of a C.V. or online application form.