Retail Team Member

We're looking for a Retail Team Member to welcome visitors to the National Trust shop at Dunham Massey, answer their questions and help them make the most of their day.

Contract Duration: Permanent

Working Pattern: You will work 12 hours per week across two days, including weekends and Bank Holidays.

Provisional Interview Date: Friday 3rd July

Responsibilities

• Provide excellent customer service and advise visitors on their purchases.
• Maintain high standards of shop presentation and cleanliness.
• Explain how sales support the National Trust's work.
• Handle deliveries, create shop displays, and collaborate with teammates to keep the shop floor organised.

Who we're looking for

• Focused on giving great service to everyone you meet.
• A team player, but also happy to work on your own initiative.
• Well organised and adaptable.
• Willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% of basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Season ticket loan.
• EV car lease scheme (for roles that meet the salary criteria).
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service; holiday purchase scheme subject to meeting minimum criteria.

Location

Dunham Massey, Altrincham, Greater Manchester, WA14 4SJ

Requirements

Eligibility to work in the UK.

Closing Date

28th June 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.