Retail Team Member

We're looking for a Retail Team Member to welcome visitors to the National Trust York Shop to answer their questions and help them have a great experience. York Shop sits in the heart of the historic city of York, and is a shop that welcomes both locals and tourists from all over the world. We pride ourselves on giving a warm welcome to all who enter, offering advice and inspiration about our conservation charity and the products that have been inspired by our places.

Salary: £6,630 per annum pro rata (based on full-time equivalent of £24,862.50)

Contract Duration: Permanent

Working Hours: 520 hours per year.This role is based on annualised hours, where theamountof hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Working Pattern: You will work 10 hours a week, split over two 5-hour shifts. Shift patterns will vary, but will mostly include 9:45 - 15:15 / 11:45 - 17:15 / 10:30 - 16:00.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

As a member of the retail team, you'll be offering visitors help and advice with their shopping. You'll have high standards of presentation in the shop while providing excellent service to all customers.

You'll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

You can view the full role profile for this role in the document attached. Youdon'tneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat'spossible in this role.

Who we're looking for

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Season ticket loan

•EV car lease scheme (for roles that meet the salary criteria)

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place NT Shop - York, 32 Goodramgate, York, YO1 7LG Documents Retail Team Member - Career Level A1.pdf Requirements Compliance.Eligibility to Work in the UK Additional information Closing Date: 7th June 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. For some of our roles at some locations, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you an insight into the role. For these roles and locations you'll only need to complete an assessment for a particular role type once in any six month period. For other roles apply using a C.V. / cover letter or complete the online application form. Shortlisting is carried out objectively by assessing the information you provide against the requirements of the job as set out in the vacancy details on our website. If you are shortlisted, you will be contacted and invited to attend an interview. If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at If you require an adjustment to the application or interview process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best we can. For examples of how, please see oursupporting you page. EqualOpportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversityhere . Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.