Retail Team Member

Overview

We're looking for a Retail Team Member to welcome visitors to the National Trust shop at Hardwick, to answer their questions and help them make the most of their day.

Salary: £12.75 per hour

Contract: Permanent

Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary. Your salary will be paid in 12 equal instalments over the year. You'll work 494 hours per year, averaging 1 to 2 days a week for 6 hours and 15 minutes. You will also be required to work weekends.

Interview date: 10th June 2026

As a member of the retail team, you'll be offering visitors help and advice with their shopping, maintaining high standards of presentation and providing excellent service to all customers. You'll also talk to them about how every purchase supports the National Trust. Other duties may include arranging, receiving, and unpacking deliveries, creating shop displays, and working with the team to keep the shop floor clean and organised.

Who we're looking for

• Focused on giving great service to everyone you meet
• A team player, but also happy to work on your own initiative
• Well organised and adaptable
• Willing to learn new skills

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days, plus holiday purchase scheme, subject to meeting minimum criteria

Location

Hardwick Hall, Doe Lea, Chesterfield, S44 5QJ

Application Process

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. The assessment helps us understand your strengths and provides more information about the role.

Closing Date: 31st May 2026. To apply, click the "apply" button and complete the assessment.

Requirements

Compliance. Eligibility to work in the UK.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.

Safeguarding Statement

The National Trust is committed to safe recruitment processes to ensure suitable staff for the role. Applicants unsuitable for working with children, young people or adults at risk will not be considered.