Retail Team Member

We're looking for a Retail Team Member to welcome visitors to the National Trust shop at Blists Hill, to answer their questions and help them make the most of their day.

Summary

Salary: £12.75 per hour
Contract/duration: Fixed term contract ending 31-Dec-2026
Hours/working pattern: Zero hour contract with flexible scheduling; includes weekends and bank holidays, no evenings or split shifts.

What you'll be doing

As a member of the retail team, you'll offer visitors help and advice with their shopping. You'll maintain high standards of presentation in the shop while providing excellent service to all customers.

You'll also talk to customers about how purchases support the National Trust, and may be responsible for arranging, receiving, and unpacking deliveries, creating shop displays, and helping keep the shop floor clean and organised.

Who we're looking for

• Focused on giving great service to everyone you meet
• A team player, but also happy to work on your own initiative
• Well organised and adaptable
• Willing to learn new skills

Benefits

Substantial pension scheme: up to 10% of basic salary
Free entry: to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Work related perks: gym memberships, shopping discount codes, cinema discounts
Holiday allowance: up to 32 days related to length of service, plus holiday purchase scheme subject to meeting minimum criteria
Flexible working whenever possible
Employee assistance programme
Free parking: at most Trust places

Location

Blists Hill, Legges Way, Telford, TF7 5UD

Requirements

Compliance
Eligibility to Work in the UK

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Closing Date

24th May 2026