Retail Team Member 12.75 per hour

We're looking for a Retail Team Member to welcome visitors to the National Trust shop at Cragside, to answer their questions and help them make the most of their day.

Salary: £12.75 per hour

Contract Duration: Fixed term until 31st October 2026

Hours: 20 hours per week

Working Pattern: You will work 3 days a week, between 10:00-17:00pm, Mon-Sun. You will have the opportunity to work occasional additional shifts.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Responsibilities

As a member of the retail team, you'll be offering visitors help and advice with their shopping. You'll have high standards of presentation in the shop while providing excellent service to all customers.

You'll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

Who we're looking for

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well organised and adaptable
• willing to learn new skills.

The Package

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Location

Cragside, Rothbury, Morpeth, NE65 7PX

Requirements

• Compliance: Eligibility to work in the UK

Equal Opportunity Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk.