Retail Team Leader

Retail Team Leader

Application Deadline: 23 July 2026

Department: Retail

Employment Type: Full Time

Location: Holsworthy

Reporting To: Charlotte McNicol

Compensation: £13.25 / hour

Description

We're looking for a motivated and customer-focused Retail Team Leader to join our team. This is an exciting opportunity for an experienced retail professional to take on a key leadership role within the store. You'll support the day-to-day operation of the retail department, lead and develop colleagues, and help deliver excellent customer service whilst driving sales and operational performance. If you enjoy leading by example, developing people, and creating a positive shopping experience, we'd love to hear from you.

About The Role

Contract: Permanent

Hours: Full-time

Hours of Work: 37.5 Hours per week, working on a rota basis

As Retail Team Leader, you'll play an important role in supporting the store leadership team and ensuring the retail department operates effectively. You'll lead by example on the shop floor, delivering excellent customer service, maintaining high merchandising and stock standards, and supporting colleagues to achieve their full potential. You'll work closely with the wider store team to drive sales, improve performance, and ensure customers receive a welcoming and knowledgeable service every time they visit.

Key responsibilities

• Leading and motivating the Retail Team to deliver outstanding customer service and operational standards
• Supporting the day-to-day running of the retail department and deputising for the Store Manager when required
• Coaching, developing, and supporting colleagues to maximise performance and engagement
• Driving sales performance, customer membership growth, and average basket spend
• Ensuring high standards of merchandising, stock availability, and store presentation
• Supporting stock management processes including replenishment, pricing, and stock accuracy
• Handling customer queries, complaints, refunds, and sales orders professionally and efficiently
• Promoting safe working practices and ensuring compliance with company policies and procedures

About You

• Previous experience in a retail supervisory or team leader position
• A passion for delivering exceptional customer service
• Strong leadership, communication, and interpersonal skills
• The ability to motivate, coach, and develop others
• Good commercial awareness and an understanding of driving sales performance
• Strong organisational skills with the ability to prioritise workloads effectively
• A proactive, adaptable, and solution-focused approach
• Knowledge of the agricultural and countryside marketplace would be advantageous, but not essential

What We Offer

• Scottish Widows contributory pension - company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro rated for part time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.