Retail Team Leader

Retail Team Leader

Location: Birmingham Airport

Hours: 37.5 per week shift work between 4am and 10pm Monday to Sunday

Salary: £30,030.00 per annum, pro rata

Contract: Temp 6 month

What we're looking for

• Passionate people leader who leads from the front, bringing out the best the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail based background with a passion for great customer service and displaying a positive can do attitude.

What you'll be doing

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPI's and delivering on targets.
• Reviewing the data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What's in it for you

• Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts - variety of flexible shift patterns to suit different lifestyles; during busy seasons, voluntary overtime is often available.
• 25 days holiday + bank holidays (pro rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.