Retail Team Leader

Bureau Manager - Asda Travel Money

Location: Coventry Hours: 37.5 per week Salary: £28,860 per annum Contract: Permanent, Full Time

• Lead, support and champion your team to deliver daily excellence and meet KPIs.
• Analyze performance data to drive continuous improvement and achieve targets.
• Ensure compliance with internal audits, regulatory standards and business SOPs.
• Deliver fast-paced, accurate foreign exchange transactions and online orders for customers.
• Provide expert product and service advice to customers and maintain high service standards.
• Follow company processes and maintain detailed accuracy to keep operations on track.

• Strong leader who drives performance and revenue while maintaining a positive can do attitude.
• Excellent communication skills and meticulous attention to detail.
• Experience in retail/branch environment with proven customer service focus.
• Track record of meeting KPI targets and delivering revenue growth.
• Ability to manage compliance metrics, audit readiness, and SOP adherence.

• Optional benefits: Private medical, dental and critical illness insurance (at preferential corporate rates), wellness screenings.
• Well being support programmes for physical, mental and financial wellness.
• Discounts across retail, travel and lifestyle partners.
• Flexible shift patterns and voluntary overtime during busy seasons.
• 25 days holiday plus bank holidays (pro rata).
• Monthly bonus based on target achievement.
• Pension plan with Scottish Widows.
• Career development: training, learning pathways and internal opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.