Retail Team Leader

If you're great with people and have a talent for making the most of a shop's potential, we're looking for a Retail Team Leader in the National Trust shop at Snowshill Manor. In this role you can help everyone to have an enjoyable and memorable day.

Contract: Permanent

Hours/ working pattern: 1560 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Interview date: 26th May 2026

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Responsibilities

You'll help to manage the shop so that it's both a delight for visitors and commercially successful. You'll monitor stock and promote products to help meet stretching financial targets. You'll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust's vital conservation work.

You'll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.

Qualifications

• able to lead, support and develop a team
• confident dealing with people in a variety of situations, including when they have complaints
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well organised and adaptable
• willing to learn new skills

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Location

Snowshill Manor, Snowshill, Broadway, WR12 7JU

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.