Retail Team Leader

Job description

Retail Team Leader we call you our Brand Leads. As a Brand Lead, you have your own style and are genuine ambassadors for our brand. You are an expert in delivering an exceptional customer brand experience in-store. You will support the management team to motivate and lead the associate team to achieve store targets and excel in all areas.

Main responsibilities

Operations & Service

• Use your local knowledge and sales expertise to deliver the ultimate brand experience.
• Become an expert in our style choices and bring these to life for our customers.
• Make confident decisions about customer needs, including handling consumer issues in-store.
• Act as a brand ambassador by role modeling our behaviors, values, and style.
• Build trust through collaboration and open communication.
• Continuously develop your product knowledge and understanding of the business.
• Maintain store appearance, ensuring it reflects the Superdry look.
• Take ownership of delivering business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
• Support compliance tasks like loss prevention and health & safety.
• Drive excellence and a positive attitude within the team.
• Share and promote the Superdry culture with colleagues.
• Maintain commercial awareness of store KPIs and contribute ideas to improve performance.
• Be proactive and productive daily, making a positive impact.
• Be authentic and true to yourself.
• Hold keys for opening and closing the store, including cash handling responsibilities.

People (Responsibilities may vary)

• Support daily supervision of the team.
• Motivate and support team members to deliver excellent service.
• Provide clear direction and inspire associates to achieve targets.
• Lead the team alongside managers to meet store goals and create a great working environment.
• Coordinate operational tasks effectively.
• Provide timely feedback and recognize success.

Ideal candidate

• Retail/sales and operational experience, ready to progress.
• Passionate about our brand and creating memorable customer experiences.
• Obsessed with style and product knowledge.
• Experienced in team leadership and motivation.
• Effective communicator and relationship builder.
• Organized, ownership-driven, and goal-oriented.
• Positive, creative, and adaptable to change.
• Authentic, genuine, and a positive role model.

Package description

• Competitive hourly rate
• 20 days holiday plus your birthday off
• Generous clothing allowance for a Superdry wardrobe
• Up to 50% staff discount online and in-store
• Flexible working patterns, including 4-day work weeks (dependent on store)
• Training and development opportunities
• Tailored induction and onboarding
• Pension contributions
• Life assurance
• Inclusive, diverse work environment with sustainable products

About the company

Superdry has been creating world-class products for 15 years. Our mission is to inspire and engage style-conscious consumers while leaving a positive environmental legacy.

We have rapidly grown by capturing market share from established brands and are launching four new collections, offering exciting opportunities.

We are on a journey to redefine our brand, return to our design-led roots, and seek talented individuals to join us.