Retail Supervisor (16 hrs)

Job reference: -037633

Contract: 16-hour contracts available

Location: 36 New Square, West Bromwich, B70 7PP

Start date: Immediately

Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our West Bromwich store.

You will be offered a competitive hourly rate of up to £13.91 per hour plus non contractual hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities to grow and develop within our retail career.

This is a part time, permanent position and you will be contracted to work 16 hours per week.

Ideal Candidate

Energy, drive and passion to work in a fast paced, customer facing, retail environment.

Positive attitude toward providing exceptional customer service, ability to lead a team, stamina to work on a fast paced shop floor and capacity to work calmly under pressure.

Previous retail experience and ideally prior supervisory experience.

Key Activities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have strong product knowledge.
• Lead by example, recommending and promoting complimentary products with each sale.
• Assist management in leading the team to achieve store sales targets and KPIs.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Personal Characteristics

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks - including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• Commitment to work 16 hours per week and flexibility to work any day (Monday - Sunday).

Salary / Pay

Up to £13.91 per hour plus non contractual hourly sales commission.