Retail Protection Delivery Consultant

Overview

Retail Protection Delivery Consultant

Location: Flexible/Hybrid - Some travel to our Life Head Office in Swindon

Working hours: 35 hours per week. This role is available on a part-time, job-share or full-time basis.

Salary: Competitive salary plus an excellent benefits package

Closing date for applications: 29 July 2026

What will you do?

You'll work with colleagues from Proposition Development and other functional areas to define requirements and work with third party software partners to implement and maintain new and existing propositions on our Life Protection Platform.

• Assist proposition colleagues to analyse the protection market, competitors and customer needs to identify gaps and opportunities where Zurich could create commercial advantage.
• Assist in completing feasibility assessment of new product ideas, build business cases, and recommend whether to proceed, including data analysis to support such assessments.
• Support proposition led projects to refresh, upgrade, or create new protection propositions.
• Collaborate with experts from all areas of the business to ensure changes meet customer needs, offering personalisation and flexibility efficiently and cost-effectively.
• Identify, monitor, and mitigate delivery and regulatory risks before launch. Follow product development and risk & compliance procedures.
• Help develop and maintain our propositions on industry quote portals and best advice systems.
• Understand regulatory changes and their impact on the protection market. Work with proposition colleagues and other subject matter experts to assess what changes are needed to stay compliant, supporting their definition and implementation.
• Desire to become a retail protection expert able to support and help other areas as required.
• Develop and maintain a network of experts in all relevant areas.

What are we looking for?

• Someone at the start of their career who is keen to learn and carve out a career in UK Life Financial Services
• A desire to become a subject matter expert in the UK Life and Retail Protection market
• A passion for being part of our journey to protect customers' financial futures
• Some experience in working in successful teams
• Effective communication skills tailored to each situation, ensuring all stakeholders can contribute and feel listened to
• A self-starter with a growth mindset, comfortable thinking creatively to overcome project delivery obstacles and challenges to meet customer and business needs
• Comfortable using data, research, and customer and adviser feedback to deliver business results
• A strength in logical thinking and problem solving
• Comfortable consistently applying attention to detail
• Committed to developing protection subject matter expertise and LPP systems understanding to provide technical advice and guidance across the business, ultimately becoming an SME for LPP systems

Benefits and culture

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Our benefits include: 12% defined non-contributory pension scheme, annual company bonus, private medical insurance, and the option to buy up to an additional 20 days or sell some of your holiday.

We aspire to be a responsible and impactful business. With over 55,000 employees in more than 170 countries, we are a long-standing player in the insurance industry. We focus on sustainable impact, wellbeing, and continuous training and development opportunities.

We're committed to diversity and inclusion and to treating all applicants fairly and with respect, irrespective of background, beliefs, or protected characteristics.

• 12% defined non-contributory pension scheme
• Annual company bonus
• Income protection
• Life cover - four times your salary

• 28 days holiday a year plus bank holidays
• Option to swap UK bank holidays for days with cultural or religious significance
• The option to buy up to an additional 20 days or sell some of your holiday
• Three days paid volunteering
• Up to 16 weeks' full pay for maternity, paternity and adoption leave

• Private medical insurance access
• Virtual GP appointments
• Discounted gym membership
• Free flu jab
• Support from wellbeing partners

We're making a difference: Creating a brighter, more sustainable future and supporting communities through Zurich Community Trust.

Be part of something great. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards creativity, initiatives and contributions, Zurich could be the place for you.