Retail Partnerships Coordinator

Job Title: Retail Partnerships Coordinator

Location: Hybrid (London office 3 days per week)

Reporting To: General Manager, Retail Partnerships & Wholesale

Where we need your help

The Retail Partnerships Coordinator role is an exciting opportunity to join our fast paced, energetic business and help us deliver our ambitious global growth plans with our mission to accelerate sustainable change across the jewellery industry.

This position will be responsible for all operational functions to drive revenue and profit across global partners such as Selfridges, Farfetch, Zalando and John Lewis. They will champion the implementation of commercial best practices and guidelines within each account, working cross-functionally with internal business stakeholders (marketing, merchandising, brand) to maintain long lasting partner relationships and delivering results with pace.

What you'll do OPERATIONS

• Manage product setup / updates: Coordinate the end-to-end onboarding of new products for retail partners, ensuring accurate data, assets and pricing are globally aligned and in keeping with the global calendar.
• Stock / rangebook management: Monitor and help maintain stock targets across partner accounts, flagging risks to availability and working cross-functionally with merchandising and logistics to resolve issues proactively.
• Account Administration: Manage day-to-day administrative tasks across partner accounts and maintaining up-to-date records in internal systems.
• Process & Standards: Support the continuous improvement of partner processes and ways of working, identifying opportunities to improve efficiency and consistency across account management.

REPORTING

• Produce clear, accurate weekly trading reports covering sell-through, stock performance, and account health to support commercial decision-making.
• Commercial Awareness: Develop a strong understanding of account performance and trading dynamics, using data to identify trends and contribute constructively to team conversations about priorities and opportunities.

PARTNER RELATIONSHIPS

• Retailer Communication: Act as a reliable point of contact for retail partners on operational queries, responding promptly and professionally to maintain strong working relationships.
• Prepare materials and data packs ahead of all account meetings, with a high level of detail presented through a commercial lens.
• Support the execution of partner marketing campaign activations, liaising with Monica Vinader brand team and account contacts to ensure campaigns are delivered on schedule with impact.

OTHER

• Manage successful clearance channels for the business via sample sale partners / seasonal off-price events.
• Exploring the role of AI in streamlining marketplace management.
• Supporting ad-hoc partner field visits to achieve successful launches and maintain ongoing brand standards.

What you'll bring

• Connect & Empower: Communicates Effectively - Excellent communication and relationship building skills. A team player with a collaborative attitude, and strong willingness to learn.
• Drive & Deliver: Workflow Management - Adept at managing multiple priorities with meticulous attention to detail.
• Drive & Deliver: Focuses on the Right Thing - A passion for getting things done with a process-driven, efficiency based mindset.
• Drive & Deliver: Delivers Results - The ability to work under pressure in a dynamic environment to deliver commercial goals.
• Grow & Adapt: Challenges & Commits - Strong sense of accountability and ownership, sound decision-making and the ability to quickly identify problems and implement solutions.
• Master & Apply: Functional/Technical Expertise - Operational experience working with concession / wholesale / marketplace partners for a premium brand. Skilled in Excel / Sheets.

Preferred attributes

• Are hands on, solutions-focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self-motivated in a creative environment
• Speak up when you don't know - and act fast to figure it out

Additional requirements

• Ability to document your authorisation to work in the United Kingdom.

Travel requirements

• Infrequent travel to our partner locations (incl. internationally in certain circumstances) and to our Norfolk office

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.