Retail Operations Manager

Posted 4 hours 11 minutes ago by Chartwells Independent

Permanent
Full Time
Retail & Consumer Products Jobs
Hertfordshire, Watford, United Kingdom, WD17 2ER
Job Description

Retail Manager - Multi-Site

Location: West Hertfordshire Teaching Hospitals Multi-site
Contract: Full Time 5/7 rota (weekend senior lead)

The Role

We are seeking an experienced Retail Manager to lead and develop our retail operations across five sites, including restaurants, coffee shops, vending, smart markets, and hospitality/events. You'll be responsible for operational performance, commercial delivery, and brand standards, ensuring a high-quality, customer-focused experience while driving sales, gross profit, and efficiency.

Working on a 5/7 rota, you will also act as the senior operational lead on weekends, supporting seamless collaboration and resilience across the wider operational team.

Key Responsibilities
  • Lead multi-site retail operations, ensuring compliance with brand, health & safety, allergen, and food hygiene standards.
  • Deliver high-quality, customer-focused services while driving sales, gross profit, and operational efficiency.
  • Manage budgets, labour, stock, and resources to ensure value for money and operational continuity.
  • Lead, develop, and motivate retail teams, ensuring effective training, HR compliance, and high performance.
  • Implement service improvements, monitor KPIs, and participate in audits to drive continuous improvement.
  • Act as the main point of contact for stakeholders and support performance reporting and governance.
  • Contribute to new projects, innovation, and sustainability initiatives, including Net Zero commitments.
About You
  • Experience managing multi-site retail operations, branded outlets, or franchises.
  • Track record of driving sales, gross profit, and operational improvements.
  • NVQ Level 3 (or equivalent) and experience in a similar management role.
  • Strong commercial awareness, contract knowledge, and KPI management experience.
  • Excellent leadership, communication, and stakeholder management skills.
  • Food Safety Level 4 and enhanced DBS clearance (or ability to obtain).
  • Results-oriented, adaptable, and committed to delivering high standards in a complex environment.