Retail Operations Coordinator

In this role you will work to support the global retail operations of TSOL, ensuring smooth and efficient order processing and fulfilment for customers, the effective merchandising of online platforms and working to ensure we have the operational excellence to back up the work of our sales teams. This is an excellent opportunity for an enthusiastic individual looking to work in operations within a creative industry, whilst contributing to the meaningful work of The School of Life, and improving the lives of thousands.

- Ensure we have the necessary process in place for efficient order processing

- Shipping and documentation support for sales team where necessary

- Support to ensure special customer requirements (e.g. repacking / labelling / split shipment) are captured and actioned

- Circulating regular updates on stock availability to internal stakeholders

- Support with reporting on high/overstock risk areas to Sales to enable active mitigation through targeted sales activity

- Support Head of Retail Operations with merchandising TSOL webshop when required

- Support with TSOL physical shop / pop-ups as required

Sales order management

- Ensure shipping of B2B orders is efficient, and work to find continual process and cost improvements

- Keep Sales team informed of shipment status proactively, to avoid customers chasing Sales if shipments are delayed

Purchase order management

- Liaise between suppliers and freight forwarders to ensure smooth and timely deliveries

- Booking in inbound freight with warehouse

- Updating internal systems to reflect delivery quantities

Warehouse management

Support the Head of Retail Operations with day-to-day warehouse management, including:

- Ensuring visibility of inbound deliveries

- Booking in deliveries with warehouses

- Tracking 3PL performance against KPIs

- Prioritisation of orders / communication with Sales to ensure no surprises

- Ensuring invoicing accuracy and support Finance team with any queries

Retail Customer Service

- Supporting external Customer Service team across B2B / B2C enquiries

- Responsible for B2B customer service, ensuring customers are supported and issues with orders (deliveries, invoicing, returns) are dealt with in a timely manner

- Support on B2C customer service, managing backend: resends, refunds and liaising between the warehouse and Customer - Service agency to ensure smooth process and timely turnarounds

- Support with projects as required

Experience

At least one year of work experience, ideally in an Operational role within retail, publishing, eCommerce, logistics or customer serviceWorking knowledge of Excel (and full MS Office) / Experience working with project management, inventory management, warehousing systems a plus, but not essential

Qualities

Strong attention to detail / Organised and efficient, with ability to work on multiple tasks at the same time / Proactive attitude and good initiative / Curious, with an appetite to learn new skills, and a natural problem solver / Strong communication skills

Superpower

Spreadsheets & systems!

To apply

Please click on the button above to send a cover letter with your CV, including a short overview of why you would like to work for The School of LifeThe interview process will include an initial phone call, a video interview and then an in-person presentation. Deadline for applications is 5pm, Friday 6th June

What you'll get from us

• To work with a diverse team of brilliant minds!
• A culture focused on growth & personal development
• £500 per year learning budget
• Hybrid working model with 2 days work in our office on Chancery Lane & use of other office spaces in the group
• Use of office gym, classes & sauna
• 25 days holiday + bank holidays
• Private healthcare with Vitality
• Vitality EAP
• Up to 5 days per year unpaid holiday
• Summer & Christmas hours
• Copies of all our newly released books
• Participation in The School of Life personal development sessions