Retail Marketing & Customer Care Coordinator

A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.When you're on our team, you're supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other's success and grow together as a team. We're proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity-because fairness and inclusion matter to us.Together, we'll achieve great things. Ready to start your journey with us?Job DescriptionThe RolePosition: Retail Marketing & Customer Care CoordinatorLocation: Milton Keynes, UK (hybrid working approach)Department: Marketing & Customer CareType: Full time, PermanentAre you fluent in Slovenian and English? Do you enjoy working with customers, organising marketing activities, or creating great brand experiences? If you're passionate about delivering excellent service - or cycling - this could be a great opportunity to join Trek.Position SummaryThe Retail Marketing & Customer Care Coordinator is the first point of contact on all things marketing & customer service for Trek's network of independent retailers and distributors across Slovenia, Croatia, the Baltics, and selected CEE distributor markets.This is a varied, hands-on role that combines retail marketing coordination with customer service support for your territory, within the wider UK+ subsidiary business. You'll help bring Trek's marketing to life in stores (including campaign rollout, asset delivery and instore materials) while also supporting retailers and the sales team with day to day customer service needs. The role suits someone who is organised, proactive, and comfortable juggling multiple tasks. You'll work closely with Trek retailers, distributors, territory managers, and central marketing and customer care teams.Position ResponsibilitiesRetail Marketing - Coordination and delivery of retail marketing activities, campaign rollouts, asset delivery and in-store materials across your territory, including but not limited to:Act as the main point of contact for retail marketing queries from retailers, distributors, and internal stakeholdersRegularly meet with your retailers and distributors (online or in person) to build relationships and drive improvement in their marketing activitiesWork with retailers and distributors to create Trek marketing plans and identify collaborative opportunities aligned with brand guidelines, ROI and business prioritiesCoordinate in store materials such as POS, digital assets, promotional items, and brandingSupport the delivery of Trek's global training programme (Trek U), including communications, engagement, troubleshooting, and reportingCoordinate and deliver retail campaigns and product launches for retailer promotion, tracking success against agreed KPI'sQuarterly marketing reviews for key accounts and distributors, maintaining focus on sales-driving activitiesCreate, proof, and distribute retailer facing resources and communications including emails and articlesHelp activate local ambassador and community marketing initiatives in partnership with retailer networkRegularly analyse and report on retail marketing results, impact and plans to a variety of stakeholdersProvide B2B Marketing & general administrative support to the wider Marketing department as neededCustomer Care - provide best-in-class customer service to your network of independent retailers and distributors in your territory including but not limited to:Account management for retailers in your market - Placing and maintaining orders, making sure their orders get where they need to be when they need to be there, & coming in clutch when the time callsWork closely with your territory manager to support sales targets and growth for your accounts, working towards monthly and annual goalsHandle warranty claims for your territory aiming to have a solution in place within 48 hoursTaking ownership of queries from start to finish, ensuring timely and effective resolutionBuild relationships with teams across the business to ensure products and services are delivered smoothlyAccurately recording customer enquiries, feedback, and actions takenAbout YouEssentialFluent written and spoken Slovenian and EnglishExperience in a process or system driven roleExperience in retail marketing/marketing communications and/or customer service/account supportStrong working knowledge of Microsoft OfficeConfident communicator with a customer first mindsetHighly organised with good time management and attention to detailAble to work independently and manage multiple tasks at onceComfortable working in a fast paced environmentWillingness and ability to travel within the territory markets/EMEA as requiredDesirableCroatian language skillsInterest in cycling or the bicycle industry (Trek product knowledge is a plus, but not required)Experience in retail, ideally cycling retailExperience with ERP systems (SAP, JDE, or similar)Experience using CRM systems (e.g. Dynamics)Familiarity with marketing communication or content management systemsIf you don't meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!Benefits here at Trek:25 days annual leave per year, plus bank holidaysDiscounted employee purchase scheme on bikes, parts and accessories24/7 employee assistance program and counselling services24/7 virtual GP servicesHealthcare cashback schemeGym membership discounts and discounts on other health and wellbeing brandsAnnual paid time off for charity workDeath in service benefitCycle to work schemeSalary Sacrifice EV vehicle schemeIf you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.Please note that this position is also being advertised as a contractor opportunity in Slovenia.