Retail Manager

Retail Manager
Contract - until January 2027.
Payrate - £23.17 per hour
Full time working Flexible days

Dyson Retail is Different, for several reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers - think 5-star hotel levels of service - demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.

Responsibilities

• Maintain and uphold high standards for customer experience, visual merchandising, and overall store environment.
• Proactively manage customer escalations, ensuring timely resolution aligned with brand values.
• Partner with the team to deliver personalized, meaningful interactions that convert customers into brand advocates.
• Recruit, coach, and develop managers and future store leaders.
• Set clear team and individual targets, track performance, and provide ongoing feedback and development.
• Lead by example to foster a positive, motivated, and collaborative team culture.
• Drive store performance across key metrics (profit, volume, conversion rate, NPS, average transaction value, attrition) to ensure sustainable growth.
• Monitor results, identify trends, and take corrective action or provide strategic recommendations.
• Execute operational and merchandising strategies in alignment with local HQ direction.
• Ensure compliance with company policies, procedures, and standards across operations, security, cash handling, health & safety, and loss prevention.
• Safeguard company assets, including confidential customer, team, and business information.
• Oversee store opening and closing, inventory accuracy, and general maintenance activities.
• Resolve operational and team-related issues efficiently to maintain performance standards.

Essential Skills

• Solid retail management experience in high-performance, customer-facing environments in relevant format.
• Proactive and resourceful and outcome-focused, always taking initiatives.
• Strong communication, interpersonal, and decision-making skills.
• Ability to work a schedule that may include weekends, and holidays, based on retail needs.
• Proficiency in English and, where relevant, the local language.
• Proven record for exceeding sales targets and achieving operational excellence.
• Ability to manage ambiguity and make sound judgments under pressure.
• Strong integrity, emotional intelligence, and ability to build trust.