Retail Deputy Manager Retail Store Roles Newtownabbey, Northern Ireland

Retail Deputy Manager

30 hour contract

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day to day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high performing team culture.

Skills and Behaviours

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer focused with a passion for delivering great service.
• Flexible and reliable, with a hands on approach.
• Experience in a high volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Leadership Responsibilities

• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records and get in the spotlight.
• Work collaboratively with support departments and peers, providing constructive feedback when needed.
• Prioritise your team's well being and aspirations, supporting their performance and career development.

Benefits

• 25% colleagues discount plus exclusive double discount days.
• MyWorks - access exclusive online discounts across hundreds of retailers, holidays, utilities, deals, tech and more.
• Family friendly leave - enhanced maternity, paternity and adoption pay.
• Holiday - 33 days including bank holidays, with increments for long service.
• Can Do Academy - grow your skills and career with instant access to further training and development.
• Stream - claim early access to 50% of your wages as you earn them.
• Share scheme - own a piece of The Works.
• 24/7 support for you and your family through our partnership with Retail Trust Charity, offering an Employee Assistance Programme and more.
• Healthcare Cash Plan - support for everyday health costs.
• Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.

Diversity, Inclusion and Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non binary, or use another term). We are open to discussions around working hours and flexible working, and where possible we'll try to support this. If you need reasonable adjustments for an interview, let us know in your application and we'll be happy to help.