Retail Checkout Supervisor Manager

Checkout Department Manager - Cork City

At Blue Forge Recruitment we are looking for an experienced Checkout Manager to join a well established supermarket in North Cork. The role involves leading the checkout department, managing a team of cashiers, and ensuring excellent customer service in a dynamic, busy environment.

Location: Cork City Contract: Permanent Salary: €36,000 to €42,000 DOE.

Benefits include ongoing training, pension plan, opportunities for progression within the chain, staff discount, and free parking.

Qualifications

• Strong attention to detail
• Excellent people management and team leadership skills
• Proven experience managing checkout/front end operations in a busy retail environment, convenience or supermarket environment
• Customer focused mindset with a passion for delivering exceptional service
• Strong organisational skills with the ability to prioritise, multitask, and perform under pressure
• Flexible to work a variety of shifts, including mornings and evenings

Responsibilities

• Oversee the day to day running of the checkout department, ensuring smooth and efficient operations
• Lead, motivate, and develop a team of cashiers and front end staff to deliver excellent customer service
• Manage staffing levels, rotas, and performance to ensure optimal efficiency during peak and off peak times
• Handle customer queries and complaints professionally, ensuring a positive resolution
• Ensure all cash handling procedures, policies, and controls are strictly followed
• Monitor KPIs such as transaction times, queue management, and customer satisfaction
• Work closely with store management to improve processes, increase customer retention, and drive store performance