Retail Business Manager

Interim Retail Business Manager - Spider is advertising on behalf of a company providing a home, work, and support for people who have experienced homelessness as they seek an interim Retail Business Manager to join the team in Greenwich, London on an initial 6-month fixed term contract which will be reviewed based on charities requirements and satisfactory performance in the role.

Benefits

• Salary: £ 42,000-£47,000 per annum, depending on experience (FTE which will be pro-rata period of contract)
• Holiday: 25 days holiday, plus Bank Holidays (FTE which will be pro-rata period of contract)
• Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling

About the role

As the interim Retail Business Manager, you will lead the day-to-day charities business operations of the company, for the retail and ecommerce enterprise. This includes overseeing the collection, refurbishment, and resale of donated goods across the charities retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability. Working alongside the Companions Manager to identify opportunities for Companions to support their contribution to achieve the charities mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self-sufficiency, growth, and social impact.

Main duties and responsibilities

• Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generation.
• Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management.
• Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement.
• Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration.
• Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling.
• Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce development.
• Monitor competitor activity and market trends to inform pricing, strategy, and business development.
• Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures.
• Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership.
• Maintain safe, clean, and well-managed retail and operational environments across all sites.
• Build and maintain external relationships with suppliers, partners, and the wider company network.
• Contribute to strategic planning, reporting, and wider organisational development.

About you

As a Business Manager, you will be an experienced and commercially minded leader with a strong background in charity retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast-paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem-solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of the company is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders.

About Them

The company is part of a wider UK Federation, providing a home, work, and support for people who have experienced homelessness. Through its social enterprise model, the organisation collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose.

How to apply

If you have the relevant skills and experience for this interim Retail Business Manager position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

No recruitment agencies, please

Additional keywords

Business Manager, Retail Manager, Operations Manager, Charity Manager, Social Enterprise, Retail Operations, Stock Management, Team Leadership, Volunteer Management, Community Support, Income Generation, Sales Management, Charity Retail, Commercial Management, Social Impact, Donations Management

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