Retail Assurance Manager

Retail Assurance Manager

Harrogate, North Yorkshire

Directorate: Retail, Services and Operations

Hours: Full-time, 37 hours per week

Salary: £38,000 per annum

Closing date: 18 June 2026

We offer hybrid working.

Benefits

We offer a wide and generous range of benefits designed to support our employees through every stage of life. To read about these, please see the benefits section of our Careers Page.

Role

As Retail Assurance Manager, you will provide specialist support, guidance, and oversight across all areas of operational risk within retail and estates, ensuring our locations operate safely, compliantly, and to agreed organisational standards. As the estate continues to grow, this role will enhance the organisation's confidence in retail governance through effective assurance processes, training, and continuous improvement.

The role will develop and maintain frameworks, policies, and tools to support retail managers in managing risk locally, covering areas such as Health and Safety, Fire Safety, financial controls and Gift Aid. By embedding accountability for risk management at every level, the Retail Assurance Manager will enable managers to own compliance within their areas, reinforcing a culture of safety, integrity, and strong performance.

Working with the Head of Retail and Head of Retail Property and Estates, the post holder will design and deliver an operational annual retail audit programme, assessing performance across operational, financial, and compliance areas. Findings will inform improvement plans, demonstrate governance to the wider organisation, and help reduce incidents of non compliance, theft, and fraud.

Specifically, you will:

• Be the Health & safety (H&S) lead for retail and wider charity and be main point of contact for all related queries, concerns and escalations.
• Provide "how to" checklists and guidance for ladders, steamers, reading and actioning risk assessments etc.
• Be responsible for records of compliance training, Health & Safety inductions and DSE assessments across retail and the wider charity, flagging to senior managers non compliance.
• Develop risk assessments and processes with owners of the risk so these are relevant and highlight "immediate" and "progressive" actions.
• Support the Centre Manager and Café Manager in food safety compliance developing food safety policies and procedures.
• Work across retail and operations to ensure the Business Continuity Plan is up to date and maintain team's risk registers.
• Create an intuitive system to ensure Health & Safety policy and procedures are maintained, relevant and up to date.
• Support provision of COSHH registers on our premises.

About You

To be considered for this role, you will need:

• To have proven experience in an assurance, audit, compliance, risk, Health & Safety, or retail operations role (ideally within multi site retail or a customer facing estate).
• To have working knowledge of relevant legislation and best practice (e.g., Health & Safety, Fire Safety, food safety where applicable, GDPR/data protection, safeguarding awareness) and the ability to translate requirements into practical guidance.
• To have experience of planning and delivering an audit/inspection programme, including developing checklists/standards, conducting site visits, identifying non conformance, and agreeing proportionate improvement actions.
• To have experience of producing clear reports and presenting findings to different audiences, including senior stakeholders, with recommendations that balance risk, practicality and commercial impact.
• A NEBOSH qualification would be preferred but we would consider IOSH with a view to training towards NEBOSH to the right applicant.
• To be Educated to A Level or above.
• To have basic Health and Safety and Fire training in previous roles alongside an awareness of GDPR, Cyber Security and Safeguarding or ability to demonstrate awareness of the above. Good understanding of Data Protection principles.
• To have IT literacy in particular with Microsoft Office.

We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Application

Before applying, please read the full role profile linked above.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual's circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

Interviews

First interviews are scheduled to take place week commencing 15 June 2026 via Teams.

Second interviews are scheduled to take place week commencing 30 June 2026 in person at our Yorkshire Cancer Research Centre in Harrogate.