Restaurant Manager - Ballroom

Restaurant Manager - Ballroom

Location: Hoar Cross Hall, Staffordshire
Contract Type: Full-Time (Permanent)
Reports To: Food & Beverage Manager

Hoar Cross Hall is part of the Barons Eden collection, a prestigious group renowned for delivering exceptional guest experiences in luxury spa and hospitality settings. As one of the UK's leading spa hotels, Hoar Cross Hall combines timeless elegance with outstanding service, offering guests an unforgettable dining and wellness experience.

As part of our Food and Beverage management team, you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have experience in a similar business and a personality that shines!

About the Role

We are seeking an experienced and passionate Ballroom Restaurant Manager to lead the operations of our elegant Ballroom Restaurant. The ideal candidate will be dedicated to delivering an exceptional dining experience, managing a dynamic team, and upholding the high standards of service that our guests expect.

You will play a key role in overseeing daily operations, staff training and development, service excellence, and ensuring the smooth running of our busy restaurant service. This is a fast paced position; the restaurant can handle 600 covers per day across breakfast, lunch and dinner.

Key Responsibilities

• Leading, training and motivating the front of house team to deliver exceptional guest service
• Overseeing all aspects of restaurant operations, including staffing, service delivery, and team development
• Maintaining and enhancing service standards in line with Hoar Cross Hall's luxury brand
• Collaborating closely with the kitchen and events teams to ensure seamless coordination and outstanding guest experiences
• Managing staff rotas, payroll submissions, and effective labour planning
• Supporting the Food & Beverage Manager with budgeting, stock control, and performance reporting
• Professionally handling guest feedback and proactively resolving any service issues
• Ensuring full compliance with health, safety, and hygiene regulations
• Demonstrating strong leadership and people management skills with a hands on approach
• Communicating effectively and maintaining excellent organisational and problem solving abilities
• Bringing previous experience in a similar role within a luxury hotel or high volume fine dining environment
• Showing a genuine passion for hospitality and consistently delivering five star guest experiences
• Displaying flexibility to work varied shifts, including evenings, weekends and bank holidays

Additional Information

• Contract Hours: 45 hours per week
• Working 5 out of 7 days (including weekends and bank holidays)
• Annual Salary: £43,000.00

Benefits

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free parking
• Refer a Friend scheme
• Excellent induction and training programme
• Perkbox online benefits and discounts
• Online doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities