Response Officer

About The Role

Working hours: 35 Hours Per Week, Shift working including early, late and night shifts

Contract type: 12 Months Fixed-Term, Full Time

Additional payments: 20% Flexibility Payment

Closing date: 26 March 2026

Interview method: In Person

This role is subject to: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
• 2 References: where possible we require 3 years' history.
• Medical Clearance: Pre-placement health assessment
• Driving Licence: The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.
• DBS clearance: This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
• Use of Artificial Intelligence (AI): AI can be a useful tool to support your application; however, all examples and statements provided must be truthful and taken directly from your own experience. Plagiarism identified may result in withdrawal of the application.

For more information about the role, please ensure that you read the role profile attached.

CATEC (Community Alarm Technology Enabled Care) offer a monitor and response service to over 4,900 vulnerable people citywide. The technology we provide aims to keep people in their own homes to help them maintain their independence. We support families and carers and work closely with NHS hospital and community teams, care agencies and teams within Adult Social Care.

About The Candidate

As a Response Officer, you'll help citizens maintain independence in their own homes, supported by a collaborative, caring team.

The Response Officers work on a 24-hour rota including early, late and night shifts, weekends 365 days a year. The CATEC team consists of Response Officers, Business Support Officers and Installation Officers.

The role of Response Officer is a dual role made up of call handling in a busy control room and responding in person to support our citizens in their own homes who have usually fallen, updating records by using different IT systems, decision making and installing some TEC devices in people's homes.

The control room manages approximately 25,000 calls per month, generated through activations from various Technology Enabled Care (TEC) devices. These calls are received and triaged by Response Officers using a digital call handling platform. For this aspect of the role, candidates must demonstrate confidence in navigating multiple web-based systems, possess strong multitasking abilities, and be capable of making timely decisions in a fast-paced and dynamic environment. The successful candidates will enjoy working as part of a team and display a willingness to learn and develop new and existing skills.

A requirement for the role is that the candidate always holds a full UK driving license, which means they are able to drive both manual and automatic vehicles as it requires driving Manchester City Council Vehicles whilst responding to citizens' homes.

About Us

We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We own it and we're not afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance: Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. You can purchase up to two additional weeks.
• A buzzing pension: You'll be enrolled in the UK's largest local government pension scheme, with life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave: Enhanced family leave options to bond with a new born or support your family during critical life events.
• Brilliant perks: Discounts on shopping, holidays, days out with MCR+; discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow: Opportunities for learning, workshops, training, apprenticeships and qualifications; comprehensive onboarding.
• A Good Employment Charter member: Secure, flexible work; pay reviewed annually; recognition of unions; health and wellbeing support.
• Up to 3 days volunteering leave: Pro-rated paid volunteering leave in addition to other benefits.

Creating an Inclusive Team at Manchester City Council

We're dedicated to creating a workplace that reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the Accessibility tools button at the top of our careers page. This tool offers features like text-to-speech, translation, and adjustable text size and colour.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the minimum shortlisting requirements and identify with at least one of the criteria below:

• Members of the Armed Forces or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us

We're a Disability Confident Employer, offering: workplace adjustments, support networks, and a commitment to accessibility and inclusivity.

For more information about the role or any adjustments, email .

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source necessary aids, adaptations or equipment. If any task proves unachievable, we will look at redesigning parts of the role. For more information about the role, read the attached role profile.

Calculate your take home pay and Privacy Notice are available via the provided links.