Response Officer
Posted 17 hours 55 minutes ago by Old Moat
Working hours: 35 Hours Per Week, shift working including early, late and night shifts.
Contract type: Permanent, full time.
Additional payments: 20% Flexibility Payment.
Closing date: 11.59pm, 5 February 2026.
Interview method: In Person.
- Legal right to work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This role is not eligible for sponsorship under the Skilled Worker route according to Manchester City Council policy.
- References: On request, 2 references needed, preferably 3 years' history.
- Medical clearance: Pre-placement health assessment.
- Driving licence: Must hold a full clean driving licence; you will be required to drive a council vehicle adhering to regulations.
- DBS clearance: Enhanced DBS check required. Information will be handled confidentially per the DBS Code of Practice.
CATEC (Community Alarm Technology Enabled Care) offers a monitor and response service to over 4,900 vulnerable people citywide, aiming to keep people in their own homes and maintain independence.
We support families, carers and work closely with NHS hospitals, community teams, care agencies and Adult Social Care.
About the CandidateAs a Response Officer, you'll help citizens maintain independence in their own homes, supported by a collaborative, caring team.
The role is a dual role: call handling in a busy control room and responding in person to support citizens in their homes, including updating records, installing TEC devices, decision making, and multitasking across multiple IT systems.
Responsibilities- Handle and triage approximately 25,000 calls per month on the digital call handling platform.
- Provide timely and confident decision making in a fast paced environment.
- Respond in person to citizens in their own homes, installing TEC devices where needed.
- Maintain accurate records using various IT systems.
- Operate within a 24 hour rota, including early, late, night shifts, and weekends.
- Collaborate with Response Officers, Business Support Officers, and Installation Officers.
- Must hold a full UK driving licence, capable of driving both manual and automatic vehicles.
- Confidence navigating multiple web based systems.
- Strong multitasking abilities and swift decision making skills.
- Generous holiday allowance - 26 days annual leave plus bank holidays, increasing to 31 days after five years; optional purchase up to two additional weeks.
- Membership in the UK's largest local government pension scheme with life cover.
- Enhanced parental and carers leave options.
- Perks such as discounts, annual flu jabs, eye tests, cycle to work scheme, etc.
- Learning and growth opportunities, from workshops to apprenticeships.
- Good Employment Charter member - secure, flexible work and fair support.
- Up to 3 days volunteering leave.
We welcome applications from all ages and backgrounds, particularly from BAME communities, disabled people, and young people.
Support During the Process- Interview adjustments - let us know if you need any adjustments.
- Accessible formats - support materials and tools are available for accessibility.
- Members of the Armed Forces.
- Current or former care leavers.
- People with disabilities or long term conditions.
Evidence of right to work in the UK, which is not a role eligible for sponsorship, as per Manchester City Council policy.
Pre Employment Checks- Proof of Right to Work.
- References (current and previous employer).
- Disclosing and Barring Service (DBS) check.
- Driving licence.
- Medical check.
If you need additional support to undertake the duties of the role, we'll source any necessary aids, adaptations or equipment. If a task proves unachievable, we may redesign parts of the role.
ContactFor more information or any adjustments, email .