Resort Hospitality Specialist - Housekeeping & Service

Hotel/Resort Worker

Specific duties may include but are not limited to any combination of the following:

• Safe handling of cleaning products and chemicals and proper operation of cleaning equipment.
• Clean a specified number of rooms within a designated amount of time.
• Clean restrooms, furniture, hallways, lobbies, lounges, elevators, stairways, and other work areas so that health standards are met.
• Change bed linens and make the beds.
• Replenish towels, linens, toilet tissue, toiletries and complimentary supplies.
• Empty wastebaskets, and transport other trash and waste to disposal areas.
• Keep storage areas and carts well-stocked and clean.
• Dust and polish furniture and equipment.
• Sweep, scrub, wax, and/or polish floors, using brooms, mops.
• Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers, hang draperies and dust window blinds.
• Wash windows, walls, ceilings, and woodwork as necessary to meet company standards.
• Carry heavy items and use a wheeled cart to transport supplies.
• Attention to detail, customer assistance and service is a critical part of this position.
• Cleans the public areas.
• Clean/restock all public areas of Resort including bathrooms, showers, patio-deck areas.
• Restock towels & pick up & remove all garbage.
• Removal of all dirty linens and garbage from hotel guest rooms, assisting guests with general questions.

Busser/Food Runner

Specific duties may include but are not limited to any combination of the following:

• Provides general assistance to servers to ensure customer satisfaction.
• Promptly greet guests as they are seated and bring bread, butter and water to table.
• Speedily and efficiently delivers food from the kitchen to the correct customers.
• Fill water glasses and/or pass on beverage refill orders to servers at table.
• Replenish complimentary items such as bread, butter, condiments, etc.
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
• Promptly clean table tops, chairs and booths between seating.
• Check floor and clean as required.
• Reset and arrange tabletop for the next customer.
• Inspect assigned restrooms and clean as needed.
• Respond appropriately to guest requests. Communicate guest requests to server as needed.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Prepares soups, salads and bread & Butter for the servers during rush periods.
• Follows all company health and safety rules.
• Complete additional duties as assigned by supervisor.

Kitchen Utility Worker

Specific duties may include but are not limited to any combination of the following:

• Wash dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand.
• Place clean dishes, utensils, and cooking equipment in storage areas.
• Maintain kitchen work areas, equipment, and utensils in clean and orderly condition.
• Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and salad bars.
• Sweep and scrub floors.
• Handle chemicals used for cleaning as well as washing dishes using gloves when necessary.
• Clean garbage cans with water or steam.
• Sort and remove trash, placing it in designated pickup areas.
• Clean and prepare various foods for cooking or serving.
• Set up banquet tables and dining areas.
• Transfer supplies and equipment between storage and work areas, by hand or using hand trucks.

Laundry

Laundry: duties include washing, drying and folding clothes and linens. Responsible for washing towels and sheets, as well as the personal items of guests.

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