Residential Support Administrator - cover role

Residential Support Administrator - cover role

Application Deadline: 15 November 2026

Department: Residential

Employment Type: Contract / Temp

Location: Jersey

Reporting To: Service Manager

Compensation: £36,153 / year

Description

The purpose of this role is to provide practical advice and emotional support to women and children experiencing domestic abuse, while ensuring the smooth operation and safety of the safe house. This role is integral to creating a supportive and welcoming environment for residents and liaising with external agencies to ensure the comprehensive support of clients.

We are seeking cover for a minimum of 4 months, with potential for extension.

We celebrate diversity and are dedicated to creating an inclusive workplace that reflects the communities we serve.

The post holder must be female. Schedule 2, Article 4, Part 1, section 2G of the Discrimination (Jersey) Law 2013 applies.

Key Responsibilities 1. Client Support

• Provide practical and emotional support to women and children affected by domestic abuse, including support and initial phone assessments to non-residents and individuals contacting the 24/7 Helpline.
• Promote domestic hygiene and encourage residents to maintain cleanliness in their personal spaces when required.
• Attend training workshops on the dynamics and effects of domestic abuse to ensure professional development and understanding.

2. House Management

• Raise resident awareness of house rules, security protocols, fire drills, and safety procedures.
• Perform practical tasks such as cleaning and preparing rooms for new residents (when needed)
• Completing Room Condition Reports when a resident moves out.
• Complete weekly house inspections, room checks and alarm testing.
• Hold house meetings with residents as needed.

3. Communication and Record Keeping

• Maintain accurate and up-to-date client records on all Freeda databases.
• Respond promptly to correspondence, including emails, texts, and calls, ensuring professional and compassionate communication.

4. Team Collaboration

• Work collaboratively with other members of the Residential Support team to provide consistent and effective support to clients.

Skills, Knowledge and Expertise QUALIFICATIONS AND TRAINING

• Adult and Children Safeguarding training (SPB - foundation level at minimum) Essential
• IDVA Qualified or embarking on qualification Desirable
• Qualification or training in supporting survivors of domestic abuse Desirable
• Trauma informed training Desirable

KNOWLEDGE AND UNDERSTANDING OF

• The issues relating to domestic abuse and its impact on adults and children Essential
• Social benefits and entitlements such as Income Support, Legal Aid, Social Housing and Immigration Desirable
• Multi-agency work in context of safeguarding Desirable
• Risk Assessment and management for vulnerable adults and children Desirable

EXPERIENCE OF

• Supporting survivors of domestic abuse (adult and/or children) Desirable
• Working in partnership to safeguard others Desirable
• Session planning and delivering training, face to face and online as well as facilitating support groups Desirable

SKILLS, QUALITIES AND ABILITIES

• Ability to work with people of all age, ethnicity, sexual orientation, race and disability Essential
• 14. Excellent counselling and listening skills, including active listening skills and motivational interviewing Essential
• . Excellent resilience skills Essential
• Ability to advocate for the rights of women and children Essential
• Excellent interpersonal and communication skills, both in written and oral Essential
• Strong commitment to partnership work and team work Essential
• Ability to work with clients in crisis who may have experienced trauma Essential
• Ability to work independently with little supervision and to show initiative Essential
• Ability to maintain professional boundaries, work within anti-discrimination framework Essential
• Excellent time management and organisational skills, including ability to prioritise Essential
• Excellent ICT skills, including use of all Microsoft Office Suite Essential
• Ability to speak fluently another language Desirable

Benefits

Freeda will contribute 5% towards the pension scheme of the employee, following successful completion of their probationary period.