Resident Services Team Lead - Property Care & Satisfaction

Cobalt Consulting (UK) Ltd is seeking an Assistant Resident Services Manager in Birmingham to support the delivery of customer service strategy while managing a team of Resident Services Associates. The ideal candidate will have property management experience and strong communication skills, focusing on resident satisfaction and team collaboration. Responsibilities include overseeing resident journeys, handling queries and complaints, and supporting operational activities. This role is perfect for candidates looking to step into a leadership position in a customer-focused property environment.