Resident Services Coordinator Hybrid & Customer Care

Paragon Asra Housing Limited is seeking a customer service advisor to support residents via phone, email, webchat, and social media. You will handle housing and repairs queries, take ownership of issues, and route them to the correct teams while using our CRM and internal resources to deliver accurate guidance.

The role emphasises empathetic service, problem solving, and relationship building. Hybrid working is available after probation, with training provided to ensure excellent resident