Resident Liaison Officer

Resident Liaison Officer (RLO) - Window & Door Replacements

Location: Bristol - Bath - Frome (Various Locations)

Rate: Up to £21 per hour

Contract: Temporary

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team working across Bristol, Bath and Frome on a programme of window and door replacements and repairs.

This is a fantastic opportunity for an experienced RLO to work closely with residents, site teams and contractors, ensuring works are communicated effectively and delivered with minimal disruption to residents.

Key Responsibilities

• Act as the main point of contact for residents throughout the window and door replacement and repair programme.
• Carry out resident visits and regular communication before and throughout the works.
• Explain the scope and programme of works clearly to residents.
• Arrange access and appointments with residents and ensure works can progress efficiently.
• Keep residents informed of upcoming works, appointments and any changes to the programme.
• Identify and support vulnerable residents, putting appropriate measures in place where required.
• Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.
• Liaise closely with site managers, supervisors, contractors and client representatives.
• Attend properties and sites to support the smooth delivery of works.
• Maintain accurate records of resident communications, visits, appointments and feedback.
• Escalate any issues or concerns to the relevant team and follow through to resolution.
• Help minimise disruption to residents and maintain strong relationships throughout the programme.
• Promote excellent customer service and resident engagement.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.
• Experience working on window and door replacements, repairs, planned works or refurbishment projects.
• Experience working within social housing or occupied properties would be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident dealing with residents, contractors and client representatives.
• Good IT and administrative skills.
• Full UK driving licence.
• A proactive, professional and customer-focused approach.

If you are an experienced RLO looking for a new temporary opportunity across Bristol, Bath and Frome,

Equal opportunities employer.