Resident Liaison Officer

Resident Liaison Officer (RLO) - External Works

Location: Harlow

Rate: Up to £19 per hour

Contract: Temp to Perm

We are seeking an experienced Resident Liaison Officer to join a team supporting an external works programme across Harlow.

This position offers an immediate start with potential to secure permanent status.

Key Responsibilities

• Act as the main point of contact for residents throughout the external works programme.
• Communicate works schedules, access arrangements, and project updates to residents.
• Arrange appointments, conduct resident visits, and support pre-start meetings.
• Manage resident expectations and resolve queries or complaints professionally.
• Liaise closely with site managers, supervisors, subcontractors, and client representatives.
• Support vulnerable residents and ensure appropriate arrangements are in place throughout the works.
• Maintain accurate records of resident communications, appointments, and project progress.
• Attend site meetings and provide feedback on resident concerns and customer satisfaction.
• Deliver a high standard of customer service while helping projects run efficiently with minimal disruption.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
• Experience working on external works, planned maintenance, refurbishment, or social housing projects.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and internal management systems.
• Full UK driving licence.
• A proactive, customer-focused approach.

Equal opportunities employer.