Resident Liaison Officer - Bracknell

Please note that this role is a contract for a minimum of 6 months with potential to be extended. We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the life cycle of housing or construction projects.

Key Responsibilities

• Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner.
• Build positive relationships with residents to ensure a high level of customer satisfaction.
• Keep residents informed about project timelines, upcoming works, and any disruptions.
• Coordinate access to properties for inspections, surveys, and construction works.
• Maintain accurate records of resident interactions and communications.
• Support vulnerable residents and elevate issues where necessary.
• Work closely with site teams, contractors, and housing management to ensure smooth project delivery.
• Organise and attend resident meetings, drop in sessions, and community events.

Requirements

• Previous experience in a Resident Liaison Officer or customer facing role (ideally within housing, construction, or social housing).
• Strong communication and interpersonal skills.
• Ability to handle sensitive situations with professionalism and empathy.
• Excellent organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and basic IT systems.
• Full UK driving licence (if required).

Desirable

• Experience working on refurbishment or planned maintenance projects.
• Knowledge of social housing regulations and tenant engagement practices.

What We Offer

• Competitive salary/package.
• Company benefits - e.g., pension, holiday allowance, training opportunities.
• Supportive and collaborative working environment.