Resident Housing Officer (West)

Why Choose Clúid?
Role Overview

Why Choose Clúid?
At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

• Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
• Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
• Employee Benefits:25 days annual leave +3 additional days over Christmas and Good Friday (bring you up to 29 days and additional days with length of service), 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
• Inclusive Culture:Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity.

About Us

Clúid is one of Ireland's largest approved housing bodies. We provide social, cost rental and affordable homes and services in communities across the country. Our word matters: when we say we will do something, people should be able to trust that we will follow through. Our purpose is to provide good quality homes and services that help residents put down roots, build community and feel part of a more inclusive Ireland. We are committed to resident focused services, equality, inclusion, sustainability, strong governance and steady improvement over the long term.

• Position: Resident Housing Officer (West)
• Reporting to: Resident Housing Manager
• Contract duration: Specific Purpose
• Location: (Hybrid) Donegal, Sligo, Galway
• Salary: €45,830 - €63,017 (DOE)

The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well kept, friendly neighbourhoods. Operations is also home to our Housing Advice Centre, Asset Management, 'Clúid Works' in house repairs service, and the Operational Excellence team, who contribute to maintaining the quality of services we provide to our residents and ensuring our properties are safe and maintained to high standards.

As Clúid Housing continues to expand rapidly, our team supports the Commercial Development Department in acquiring new properties. These properties are carefully selected to be well designed, well built, and located where they are most needed. Clúid teams operate nationally to align with our provision of homes across every county in the country. We strive to lead in innovation and the development of exemplary services that prioritise resident satisfaction, value for money, and compliance with the AHB Regulatory Standard.

Key Responsibilities

To provide a high quality and resident focused service in tenancy and estate management, continually working to improve services and meet resident needs.

Voids and Lettings

• WorkwiththeLettingsTeamandClúidWorkstoensuretheeffectiveandpromptturnaround ofvoidproperties,minimisingvoidtimesandassociatedcosts.
• Ensurethathomesinyourregionaremanagedefficientlyandletappropriatelyin linewithClúidandLocalAuthoritypolicies.
• Advise prospective residents on housing options, rights, and responsibilities in a supportive manner.

Tenancy Management

• Signpostreferralsforsupport,care,adaptations,andpartneragenciestohelpsustain tenancies.
• Safeguardresidentsby promotingtheirwelfareandprotectthemfromabuse,harmand neglect.
• Addressnon arrearsrelatedbreachesoftenancysuchasanti socialbehaviouranddamage topropertyandrepresentClúidHousingat RTBandcourthearings.

Resident & Community Engagement

• Activelysupportingresidentsin creating safe,clean, diverse,andwelcomingplacestolive.
• Workwithresidentstomaximiseresidentengagementandestablishmentofstructuresthat underpincommunityintegrationanddevelopment.
• Developrelationshipswithneighbouringgroupsandexternalserviceproviderswithwhom relationshipswillbeof benefittoClúidresidents.
• Actively seek out and recognise the Resident Voice as an authority on our services

Property Management

• CarryoutestateinspectionsandliaisewithourRepairsandPropertyServiceteamsin relationtothemaintenanceandupkeeprequirementsofhomesandestates.
• WorkwithOwnerManagementCompaniesandManagingAgents,includingsittingasaboard memberonOwnerManagementCompanieswhererequired.

Collaborative Working

• CollaboratewithcolleaguesacrossOperationstodriveoperationalexcellenceandachieve sharedoutcomesforindividualsandcommunities.
• Participateintheappraisalofnewprojectdevelopments and handover of new homes into management.
• Contribute to local and national improvement initiatives and contribute to the formulation and review of Housing Services Policies and Procedures.
• Undertakeanyotherdutiesasrequiredthatareconsistentwithyourrole.

Complaints and Resident Voice

• Workwithcustomers,managementandtheComplaintsManagerasrequiredtoeffectively resolvecomplaintsrelatingtotheserviceareainlinewithClúid'scomplaintspolicy.
• Supportwiththecompletionofremedialactionsor improvementcommitmentsidentified throughservicecomplaintstodrivecontinuousimprovement.

Corporate Responsibilities

• Ensure all activity is aligned to Clúid's values and contributes to the mission of supporting the development of thriving communities
• Adhere to all Clúid policies and procedures at all times
• To exercise discretion at all times
• Demonstrate high standards regarding both Clúid's and your own wellbeing, health and safety requirements

Person Specification

• Demonstrates a willingness to learn
• Willingness to work from time to time outside normal business hours e.g. Resident Association meetings
• Proficientin ITsystems,especiallyExcelandexperienceofusingdifferentITpackagese.g.
• ManagementInformationandCRMsystems
• Goodorganisationalandtimemanagementskills,withabilitytobeflexibleandworkonown initiative
• Customer-focused experience.
• Excellentproblem-solvingskills and attention to detail
• Team-oriented with a collaborative mindset
• Self-drivenandmotivated
• Abilitytodemonstrategoodlisteningskills
• Influencing and negotiation skills
• Proven ability to manage tasks and projects, including report writing

Experience/Qualifications

• Minimum one year experience in housing services or in a face to face, customer oriented housing environment
• Relevant third level qualification in housing, social care, property, or a related field (or working towards)
• Professional qualification (ICSH/ CIH/ IAVI/ IPA).
• Knowledge of housing law GDPR, Residential Tenancies Board (RTB), and housing regulatory standards
• Full clean driving licence.
• Property Services Regulatory Authority Licence preferred (where required a commitment to working towards may be necessary)
• Experience of housing and property services, including lettings, allocations, OMCs, tenancy sustainment,
• Willingness to participate in forums, working groups, or committees as required
• Commitment to promoting a culture that supports excellent service delivery and upholds the organisation's values