Reservations

Reservations / Workplace Coordinator

London HYBRID (2 days at home)

Hours: Monday to Friday, 8:30am-4:30pm

Reservations / Workplace Coordinator in London at a leading international professional services organisation who are seeking a polished and service-focused Workplace Coordinator to join their London team.

The role will involve supporting internal and external customers in a fast-paced virtual environment through telephone, email and live chat. One day per week will typically be spent onsite, working alongside the local Workplace Experience team and supporting reception, visitors and meeting room operations.

The working pattern may vary depending on business requirements, so flexibility will be important.

Key Responsibilities

Providing a warm, professional and high-touch service to internal and external customers

Responding to enquiries through telephone, email and live chat

Managing requests efficiently and directing enquiries to the appropriate department or resource

Welcoming visitors and ensuring they receive a seamless arrival experience

Supporting reception operations when working onsite

Preparing conference and meeting rooms ahead of use

Creating positive workplace experiences for employees, clients and guests

Acting as a link between customers and Workplace Experience teams across different offices

Collaborating with other departments to resolve requests smoothly

Providing accurate information and updates throughout the customer journey

Using initiative to assess situations and take appropriate action

Taking ownership of team responsibilities and supporting colleagues during busy periods

Building positive relationships with colleagues, visitors and internal customers

Maintaining consistently high service standards across both virtual and onsite support

Candidate Requirements

Excellent written and verbal communication skills

Strong customer service experience and a genuine desire to exceed expectations

Confidence communicating by telephone, email and online chat

The ability to remain calm and professional in a fast-paced environment

Good judgement and the confidence to act without constant supervision

A collaborative and flexible approach

Strong attention to detail

A high school diploma or equivalent qualification

Previous Experience

Experience in one or more of the following areas would be advantageous:

Corporate reception or front of house

Workplace or office services

Hospitality or guest services

Inbound customer service or contact centre support

Technology-based customer support

Administration within a professional services environment

Fluency in English is required. Additional proficiency in German, French, Spanish or Italian would be advantageous but is not essential.