Reservation Agent

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Reservation Agent page is loaded Reservation Agentremote type: Vollständig vor Ortlocations: Leicestertime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: JR111741 Europcar Mobility Group At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives. Job Description The Business Services Department based at Europcar's Leicester Support Centre focuses on providing a professional reservation, rental management and complaint handling service to our consumer and key account customers, as well as providing administrative support to other business units.As a Sales and Reservation Administrator your function is to provide a professional and friendly service to customers. Reporting into the Online Systems Manager you will answer customers' calls relating to our VIP and Specialist consumer reservation products. What we can offer you: Competitive Basic Salary Starting on 6 weeks holiday (including bank holidays), increasing with length of service Free on site car parking (subject to availability) Pension and a life insurance scheme Enhanced Maternity and Adoption Leave (subject to service and earning qualifications) Discounted car hire rates across our network 20% discount on EE mobile phone contracts Discounted hotel rates through the Accor Group after 12 months service Cycle2Work Free annual eye tests Confidential legal and support service through BUPA Career progression and development forms part of current non contractual benefit offering Main purpose of the role: To understand and observe the Company's Policies, following all operational procedures and working instructions applicable to the job To understand and work in accordance with Europcar Vision, Mission and Values To maintain a high quality of Customer Service recognising the Company's One objectives The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills Establish and maintain a good working relationship with all of our internal and external customers Answer calls from customers, deal with their queries appropriately. Where the customer is calling with a reservation query, you will work to convert that customer into a confirmed sale Ensure all reservation requests, received through the authorised route, are transferred onto the system accurately and promptly and the relevant confirmation is submitted to the customer Assisting our customers during their live rental All emails to be actioned and filed, ensuring any agreed SLAs are achieved Maintain complete security of all Europcar (UK) policies, rates, terms and conditions rates Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area To complete any other reasonable duties requested by your Team Leader and/or Line Manager Main duties of the role: Excellent administrative skills, communication and attention to detail High quality standards Proficient in IT - knowledge of all Microsoft and Google packages Sales oriented Able to work using own initiative as well as ability to work within a team Highly results driven Customer centric approach Confidence to work across all levels of the business Practically minded: able to roll sleeves up and get stuck in Available to work overtime when requested Work well under pressure and achieve deadlines: excellent time management Take ownership - for all tasks and duties designated to youIf you believe you have what it takes to become a successful Reservation Agent within Europcar, then please apply today! Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent. We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future. Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar(R)- a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar(R)- a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car(R), one of the main players in the car rental market in the US, with a "value for money" positioning.Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: