Research Assistant

Join Superdrug Head Office - Make a Real Difference Every Day!

Location: East Croydon

Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Salary: Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Responsibilities

• Support the Insight team with execution and delivery of key research & insights projects and initiatives
• Contribute to and manage end-to-end research projects covering both quantitative and qualitative research methodologies for internal stakeholders and our multi-national CPG suppliers
• Ideate new research projects by collaborating with stakeholders across the insight team and wider Superdrug business
• Proactively seek out wider market research reports and mine research tools for additional supporting insight (including Mintel, Stylus, YouGov etc.)
• Present research and actionable insight to stakeholders and suppliers
• Continuously improve existing reporting methods within the Superdrug business

Stakeholders

• Internal - Buying, Merchandising, Marketing, CRM, E-Commerce, Store Teams, Commercial Finance
• External - Suppliers (Multinational FMCG companies) and Research and Data Agencies

Ideal Candidate

• You enjoy making a difference and creating change
• You have a curious nature and can identify patterns and trends within data
• You have good time management skills
• You are confident in your own communication skills
• You can pick things up quickly and are keen to develop skills across several research platforms
• You enjoy working in a collaborative team and can share ideas with confidence
• You have a passion for Retail and/or Health & Beauty
• You can work at a fast pace, in an everchanging environment
• You have a keen eye for detail
• You see every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them
• You understand customer needs and empower others to remove any barriers to deliver great service
• You use positive language and behaviours in all interactions with customers and colleagues, building trust and rapport
• You always prioritise actions which delight the customer/colleague
• Suggests and supports new ideas and ways of working which are designed to improve service

What you'll need:

• Minimum 1 years' experience in a similar research or customer insight role
• Proven experience of qualitative and quantitative research (client or agency side) both face to face and online
• Proficient Microsoft Office skills
• Good presentation skills and experience in generating and sharing meaningful customer insights
• Experience in managing multiple projects and stakeholders
• Passion for health and beauty industry
• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer first culture to build customer love in every touchpoint of our O+O platform
• Confidently communicates, challenges and gives feedback to others
• Encourages teamwork & collaboration between their own team and others
• Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value
• Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions
• Generating ideas and feeling that they can be shared both within their immediate team and outside of the team
• Is confident using data to make tactical decisions
• Is knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area
• Actively looks for new ways of working through AI that would benefit the business and move things forward
• Actively developing your ability to use AI effectively and think critically about outputs
• Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion

Benefits

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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