Repairs, Maintenance and Compliance Operative

Repairs, Maintenance and Compliance OperativeLocation: Hybrid 2 days per week in Bowburn, Durham OfficeWorking Hours: 37Contract Type: Fixed Term until June 2027Salary: £ 25,877.80 - £34,240.03Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.About WaythroughWaythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.Make a real difference in your communityAre you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.The main purpose of the Repairs, Maintenance & Compliance Operative role is to oversee and coordinate the delivery of both responsive and planned preventative maintenance services. This includes ensuring that all properties are well maintained, safe, and fully compliant with relevant legislation, satisfaction measures, and regulatory requirements.The role involves working collaboratively with other Waythrough local services and managers to ensure a responsive approach to maintenance issues and to minimise health and safety risks as swiftly as possible.Key ResponsibilitiesService DeliveryAct as the first point of contact for the Repairs & Maintenance ServiceLog and process maintenance requests, including reactive and planned works, ensuring timely and appropriate responses.Triage repair requests, categorising and prioritising them in line with internal policies and potential risks.Liaise with staff to understand issues and coordinate appropriate responses, involving external services where necessary.Ensure periodic compliance checks (e.g., Gas Safety, Electrical Inspections, Fire Alarms, Emergency Lighting) are scheduled and completed by approved contractors.Provide administrative support to the housing and property teams as required.Raise purchase orders and ensure contractors are set up correctly in internal systems.Support the onboarding of new contractors, including collecting required documentation and maintaining up-to-date records.PerformanceMaintain accurate records in internal systems, ensuring all tasks are tracked, updated, and closed appropriately.Monitor and report on service performance against KPIs and compliance requirements.Conduct customer satisfaction surveys and record feedback to support service improvement.Development & EngagementContinually source new external contractors in new and existing areas ensuring quality of work and value for money are being achievedCommunicate clearly with residents, staff, and contractors regarding access arrangements, timescales, and service expectations.Work collaboratively with housing and operational teams to ensure smooth access for contractors and timely completion of works.Share information and coordinate with the Premises and Facilities team to ensure consistent service deliveryAbout YouYou thrive in a fast-paced, busy environment and enjoy building and maintaining strong working relationships. If you are proactive, organised, and people-focused, this could be an excellent opportunity for you.You will bring:Strong proficiency in Microsoft Office applicationsThe ability to build and maintain effective relationships with a wide range of colleagues and stakeholdersA flexible, proactive approach with the ability to work under pressure, meet tight deadlines, and prioritise workload effectivelyA proven track record of delivering excellent customer serviceWhat We OfferWe value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:27 days' annual leave, rising to 32 after 1 year (plus bank holidays)Pension scheme with 4.5% employer contribution, matched up to 6.5%Life assurance (3 annual salary)Enhanced sick pay and family-friendly payBirthday leave and the option to buy up to 5 extra days' annual leaveProfessional fee reimbursement for relevant qualifications24/7 online GP access and Employee Assistance ProgrammeRecognition and long service awards via our Way to Go and Aspirations portals£500 Recommend a Friend bonusCycle to Work scheme and Credit Union membershipDiscounts via Blue Light Card, Charity Discounts, Extras and Tickets for GoodFree will writing service and wellbeing initiatives throughout the yearInclusion and accessibilityWaythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.If you need adjustments or support to apply, please email our recruitment team: Date:2026-05-27