Repairs, Damp and Mould and Disrepair Surveyor

Additional role requirements

• DBS check required
• Full valid driving licence
• Out of hours

Help us create healthier homes where residents can live safely and comfortably. We're looking for a customer-focused Damp and Mould Disrepair Surveyor to join our specialist Asset Services team. You'll play a vital role in diagnosing damp, mould and disrepair issues, managing repairs from start to finish and ensuring residents receive a high-quality, responsive service throughout their journey.

This is an exciting opportunity to combine technical surveying expertise with a passion for customer care, helping us improve the quality of our homes, protect residents' wellbeing and deliver lasting improvements across our communities.

Benefits

• High street discount schemes
• Health cash plans
• 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays - take them when it suits you
• Car leasing scheme
• Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine day fortnight scheme, allowing you to compress your hours if it suits the role.

Job responsibilities

• Manage damp, mould and disrepair cases from initial inspection through to successful completion.
• Carry out property inspections, diagnose defects and specify appropriate repairs and remedial works.
• Prepare schedules of works, specifications and contract documentation.
• Manage contractor performance, undertake quality inspections and certify completed works.
• Work closely with residents and Resident Liaison Officers to provide clear communication and an excellent customer experience.
• Manage complaints, disrepair cases, Environmental Health enquiries and MP correspondence.
• Monitor contractor performance, budgets and KPIs to ensure value for money and high-quality outcomes.
• Maintain accurate records, ensure compliance with health and safety legislation and identify opportunities for continuous service improvement.

What we're looking for

• Experience in surveying, responsive repairs, damp and mould or disrepair management within social housing or residential property.
• Strong technical knowledge of domestic property maintenance, building defects and damp diagnosis.
• Experience managing contractors, quality inspections and contract performance.
• Excellent communication and customer service skills with the ability to build trust with residents.
• Strong organisational skills with the ability to manage a varied caseload and competing priorities.
• A relevant surveying or construction qualification, with RICS/CIOB accreditation or NEBOSH/IOSH desirable.
• Experience preparing specifications, schedules of works and contract documentation.
• A full UK driving licence and access to a vehicle for business use.

Disclosure and Barring Service

This role requires a standard or enhanced DBS check. A standard or enhanced DBS check will show any spent and unspent convictions. So why do we need to know this information? This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.