Renewals Specialist

Renewals Specialist

Cirencester, Gloucestershire Full-time Starting ASAP

We are currently recruiting for a Renewals Specialist to join our team at Kubus. This role will be responsible for ensuring timely and accurate contract renewals by proactively engaging with customers and internal stakeholders to provide a seamless and efficient contract renewal process.

What You'll Be Doing:

• Organise and administer renewal quotes in accordance with the established renewal process, identifying and communicating upsell and cross-sell opportunities to the sales team where relevant.
• Engage with vendors and distribution to obtain support/license/subscriptions renewal quotations.
• Create and develop all customer facing documentation, ranging from quotes to comprehensive proposals, in collaboration with the sales teams and any other relevant stakeholders.
• Maintain accurate records of renewals activities within the Salesforce system.
• Act as a key point of contact for customers and internal stakeholders for renewal based queries.
• Ensure that all renewals are accurately processed and invoiced.
• Create any necessary service reports during the contract term.
• Undertake any customerphone calls required alongside the sales team.
• Provide detailed and accurate renewal forecasts, encompassing pricing, timing and any notable risks.
• Assist in developing, maintaining and reporting on departmental KPIs.
• Focus on continuous improvement of the customer experience and automation of the renewal process.
• Identify trends, opportunities and areas for improvement to enhance the renewal process.

What We're Looking For:

• Commercially astute, articulate, dynamic and insightful.
• A strong attention to detail.
• Effective communication and interpersonal skills.
• Self motivated and enthusiastic.
• A customer approach characterised by a natural talent for delivering solutions and improving long term satisfaction.
• Experience in using NetSuite or Salesforce is desirable.

This is an excellent opportunity to join the Renewals team at Kubus during an exciting period of growth!

Based at: Wellington House, Cotswold Business Park, Kemble, Gloucestershire, GL7 6BQ (0)