Remote Tier 1 Technical Support Specialist

Routeware, Inc. is seeking a Tier 1 Technical Support Specialist to be the first point of contact for customers, handling calls and tickets, and resolving software and hardware issues across Routeware products.

You will work in a fully remote, UK-based environment with daily email and phone interactions, requiring strong communication, problem-solving, and a calm, customer-focused approach. Training is provided, and you'll collaborate with cross-functional teams on ongoing projects.