Remote Technical Support Agent - Data & Devices

IMS is a world-leading connected insurance and telematics provider delivering services, analytics, and technology to insurers, governments, and enterprises. The Customer Service Agent ensures IMS products are delivered to consumers, remain operational, and provide accurate tracking and risk data.

In this role you will handle direct customer queries via ticketing systems, troubleshoot technical issues, and ensure SLAs are met while liaising with engineering teams to verify device associations and