Remote Senior Production Reliability Engineer

Ema Unlimited Inc. in London is seeking a Senior Technical Support Specialist to own the health, reliability, and trustworthiness of production agentic AI systems. This is a senior, incident-driven role that operates at the intersection of AI behavior, workflows, and enterprise integrations.

You will diagnose complex multi-agent failures, coordinate with Engineering, Product, and Implementation, and guide customers calmly through Sev-1/2 incidents while improving runbooks and diagnostics.