Remote Junior Technical Support Engineer - SLA & RCA Ready

A global tech company in Leicester is looking for a Junior Technical Support Engineer to provide application support and liaise with customers. This role entails triaging client issues, assisting in Root Cause Analysis, and contributing to maintenance and documentation efforts. Applicants should have experience in application support, communication skills, and understand ITIL methodologies. This position promotes continuous learning and offers benefits like competitive salary, additional holiday pay, and pension schemes.