Remote IT Service Delivery & Helpdesk Manager

A financial services firm in Dublin is seeking a Helpdesk and Service Delivery Manager to oversee IT support operations and ensure high-quality service delivery. You will lead support teams, manage incident and problem resolution, and nurture client relationships. The ideal candidate has 4-5 years of IT Service Management experience, solid knowledge of ITIL methodologies, and strong soft skills. This position offers flexible working options and significant investments in professional development.