Remote Insider Threat Product Support Engineer

Proofpoint is seeking a Product Support Engineer to assist customers with the Insider Threat Management (ITM) Platform. This role requires handling tickets and providing remote support via phone, email, and chat, diagnosing and resolving issues across software, OS, networking, and hardware.

The position emphasizes collaboration with cross-functional teams, documenting inquiries, and developing knowledge-base content to deliver innovative solutions in a fast-paced environment.