Remote Customer Support Calls Manager (12 Month FTC)

Dormont Manufacturing Co is seeking a dynamic Customer Support Calls Manager to oversee a remote team of customer support associates. The role emphasizes balancing performance and quality, ensuring that exceptional member experiences are delivered while keeping the team motivated and engaged.

The ideal candidate will have hands-on experience in leading customer support teams, with a strong focus on coaching, performance management, and continuous improvement. This is a 12-month fixed-term contract role.