Remote Customer Service Team Lead & Coach

Endurance Care Limited is seeking a Customer Service Team Lead to support growth through new hire training, coaching, QA audits, and escalations. You will ensure staff are knowledgeable about products, processes, and expectations while mentoring peers and maintaining a positive, professional attitude.

The role includes live call monitoring, performance reviews, and the preparation of training materials. This is a remote, home-based position with opportunities for career advancement.